FAQs

Account

Customers can check the status of their order 24/7 online by visiting www.gamesworld.ae account area. In the event is has already been shipped, you will have received a tracking number along with the courier provider and you can check the status directly on their website. They will contact you prior to delivery to arrange a convenient time and date for delivery. Customers can also contact a gamesworld.ae customer service team member by [email]. Please have your email confirmation, invoice and order number for us to locate your order

 

gamesworld.ae does offers a direct tracking system for customer orders.
All customers can trace their order by logging into their account or simply use their email ID and the order number.
You can check the progress of your order here.

Yes, you can create an order on the website and contact us to receive the product through the store

gamesworld.ae is contracted with several of the world’s leading shipment carriers to ensure you receive your components as fast as possible. Your order will be delivered to you in 2-4 working days after placing the order. Contact a customer service team member for an exact delivery estimate for your order.

 

All gamesworld.ae orders are provided with an invoice. This invoice will have a Gear-Up confirmation number which you can use to track your order. For more information about your order confirmation visit the Customer Service page. Once payment is received you will receive a payment confirmation from our secure payment provider as well.

 

Yes. Currently gamesworld.ae accepts all major credit/debit card carriers including Discover, American Express, MasterCard and Visa. Learn more about payment methods by visiting our Payments and Delivery page.

 

You can return items to gamesworld.ae if they are unsatisfactory. In order to qualify for a return, your product must be sealed in the original packaging. First contact the customer service via email to agree on the conditions of the return. We will not accept any shipments returned without prior notice. Return the item to Gear-Up customer service along with all accompanying materials, your invoice and warranty provided. gamesworld.ae adheres to a strict return/exchange policy and all items must request a return within 7 days of the invoice date. Learn more about our Returns/Exchange policy by visiting here

If you wish to exchange a product with gamesworld.ae, you will need to contact a customer service team member and request an exchange. Team members are available by email or by visiting the Customer Service page. In order to exchange the item, it cannot be opened or tampered with. Some items do not qualify for a return/exchange. Learn more about our policies by contacting a customer service techie or visiting our Return/Exchange page.

 

gamesworld.ae offers a one-year warranty on all products sold through the gamesworld.ae site. The warranty is in effect from the date listed on your invoice. If your product requires repair, the standard warranty provided by the supplier/manufacturer will apply. All warranties through gamesworld.ae apply within the limits of UAE unless specified otherwise. We will assist with the claim process with the manufacturer.

 

Please check the packaging upon delivery and report any tear or opening to the courier and then file a claim. It is your responsibility to make sure you receive the package in good condition. If a product arrives DOA (or Dead on Arrival), the product will need to be returned directly to the manufacturer/distributor. From there the responsible party will analyze and test the failed product to determine if it can be repaired or if it needs a full replacement. Learn more about our DOA policy by reading our Terms and Condition page or contacting a customer service team member via email.

 

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